Shipping policy
Last updated: 29 August 2026
Thank you for shopping with Silly Squirrel. This Shipping Policy explains where we currently deliver, how orders are dispatched and what you can expect after placing an order.
Where we deliver
We currently deliver to addresses in:
- England
- Scotland
- Wales
At this time, we do not ship to Northern Ireland or internationally.
Delivery costs
Delivery costs will be clearly displayed at checkout before you complete your purchase. Any applicable delivery charges, free delivery thresholds or delivery promotions will be clearly displayed before you complete your purchase.
Preorder items
Some Silly Squirrel products are sold on a preorder basis.
Preorder products are not ready for immediate dispatch. Each preorder product will clearly display its applicable preorder closing date and estimated dispatch timeframe before you place your order.
Once the preorder period has closed, the production process will begin. When the finished products arrive with us in Plymouth, we will quality check, pack and dispatch customer orders as quickly as possible.
Please see our Preorder Policy for full information about how Silly Squirrel preorders work, including production timeframes and what to expect while your order is being made.
In-stock items
Items shown as in stock are available for dispatch without waiting for a preorder production period.
We aim to prepare and dispatch in-stock orders within 2–3 working days of receiving your order.
During particularly busy periods, including new product launches, dispatch may take slightly longer. If we become aware of a significant delay affecting your order, we will contact you.
Orders containing preorder and in-stock items
If your order contains both preorder and in-stock products, your order will normally be dispatched together once all items are ready.
If you would like an in-stock product to be dispatched separately, please place it as a separate order. Separate delivery charges may apply.
Delivery
Orders are dispatched from Plymouth, UK.
We currently use Royal Mail for customer deliveries.
The delivery estimate shown for your order begins once your parcel has been dispatched and is separate from any preorder production timeframe.
Where tracking is available for the delivery service used, tracking information will be provided when your order is dispatched.
Delivery addresses
Please check that your delivery address is complete and correct before placing your order.
If you notice an error after ordering, please contact us at hello@sillysquirrel.co.uk as soon as possible.
We will do our best to update your delivery details if your order has not yet been dispatched, but we cannot guarantee that changes can be made once an order has entered the dispatch process.
Delivery delays
Occasionally, parcels may be delayed due to circumstances outside our control.
If your order has been dispatched but has not arrived within the expected delivery timeframe, please contact us at hello@sillysquirrel.co.uk so that we can investigate.
For preorder delays occurring before dispatch, please see our Preorder Policy.
Lost or damaged parcels
If you believe your parcel has been lost in transit, arrives damaged, or you receive the wrong item, please contact us at hello@sillysquirrel.co.uk as soon as possible and we will help resolve the issue.
Your legal rights are not affected by this Shipping Policy.
Returns
For information about returns, cancellations and refunds, please see our Return & Refund Policy.
Contact us
If you have any questions about delivery or your order, please contact:
Silly Squirrel
Email: hello@sillysquirrel.co.uk
58 Herbert Street
Plymouth
PL2 1RX
United Kingdom