Last updated: 29 August 2026

Silly Squirrel produces clothing in small, intentional batches. Rather than making large quantities of every size and colour and hoping they find a home, our preorder model helps us understand what our customers actually want before a production run begins.

The trade-off is that preorder products take longer to arrive. When you place a preorder, your clothing has not yet been manufactured and will not be dispatched straight away. We want that to be completely clear before you order.

How preorders work

1. You place your preorder

Choose your colour and size and place your order as normal. Payment is taken when you place your order.

Your preorder item is not in stock or ready to ship at this point.

2. The preorder window stays open

Each preorder drop is available for a set period. The closing date will always be clearly shown on the product page before you order.

Orders placed at the beginning of the preorder period will therefore have a longer wait than orders placed closer to the closing date.

3. Production begins

Once the preorder window closes, we confirm the production run with our manufacturer and production begins.

Production begins after the preorder window closes NOT from the date you place your individual order.

The estimated production and dispatch timeframes applicable to your preorder will be clearly shown before you purchase.

4. Your Silly Squirrel clothes make their way to Plymouth

Once production is complete, the finished products are shipped to us in Plymouth.

Shipping time from our manufacturer to us is additional to the production period.

Your product page will show an estimated dispatch timeframe so you can see when we expect your order to leave us before you decide to purchase.

5. We check and pack your order

When the production run arrives with us, we'll quality-check the products before packing customer orders.

6. The Scurry is on the move 🐿️

We'll dispatch preorder orders as quickly as possible once they've been checked and packed.

You'll receive a dispatch confirmation and, where applicable, tracking information when your parcel leaves us.

The important bit

Preordering means waiting longer than you would when buying an in-stock product.

Your item is being produced as part of a small production run after the preorder window closes.

Please check the preorder closing date and estimated dispatch timeframe shown on the product page and make sure you're happy to wait before placing your order.

What happens if the minimum production quantity isn't reached?

Because we produce in small batches, some preorder products need to reach a minimum number of orders before we can put them into production.

If a product does not reach the minimum quantity required for production and we're therefore unable to proceed with it, we'll let you know as soon as possible after the preorder window closes, cancel the affected item and refund the amount you paid for that item in full to your original payment method.

We won't substitute your product for something else without your agreement or ask you to wait indefinitely. If we're unable to produce the item you ordered, we'll tell you and refund you.

We'll keep you updated

We know a preorder involves a longer wait, so we don't want you wondering what's happening with your order.

We'll keep you updated as your Silly Squirrel order moves through the process. You can expect to hear from us when:

• Your preorder is confirmed — we'll confirm your order and remind you of the preorder closing date and estimated dispatch timeframe.
• Your order enters production — once the preorder window has closed and the production run has begun.
• Production is complete and the collection is on its way to Plymouth — we'll let you know when the finished products have been shipped to us.
• The collection has arrived with us — we'll let you know when it has reached Plymouth and we're quality-checking and packing customer orders.
• Your order has been dispatched — you'll receive confirmation when your parcel leaves us with Royal Mail, along with tracking information where applicable.

So although your preorder won't arrive straight away, you'll know where we are in the process every step of the way.

Your preorder journey:

YOU ORDER 
↓
PREORDER CLOSES
↓
PRODUCTION
↓
TRAVELS TO PLYMOUTH
↓
QUALITY CHECK + PACKING
↓
SHIPPED BY ROYAL MAIL TO YOU 

Preorder FAQs

What if there's a production or shipping delay?

The estimated timeframes shown when you place your order are based on the information available to us at the time.

Manufacturing and international shipping can occasionally experience unexpected delays. If we become aware of a significant delay that affects the estimated dispatch timeframe provided when you ordered, we'll contact you as soon as possible, explain what's happening and provide an updated estimate.

Nothing in this policy affects your statutory rights if your order is not delivered within the timeframe agreed with you. Depending on the circumstances, you may be entitled to specify a further reasonable period for delivery or to cancel your order and receive a refund.

Can I cancel my preorder?

Yes. Placing a preorder does not remove your statutory cancellation rights.

For standard, non-personalised goods purchased online, you can tell us that you wish to cancel at any time during the statutory cancellation period, which begins when the contract is entered into and normally ends 14 days after the day you receive your goods. You do not need to give us a reason.

If you'd like to cancel your preorder before it has been dispatched, please contact us at hello@sillysquirrel.co.uk as soon as possible.

Full information about your cancellation rights, refunds and how to cancel can be found in our Return & Refund Policy.

Can I change my size or colour?

If you've ordered the wrong size or change your mind about your colour, please contact us at hello@sillysquirrel.co.uk as soon as possible.

We'll do our best to make changes before the production order is finalised, but we cannot guarantee that a size or colour can be changed once production has begun.

If we're unable to make the requested change, this does not affect your cancellation or return rights.

What if my delivery address changes while I'm waiting?

We know quite a lot can happen while your clothes are being made!

If your delivery address changes before your preorder is dispatched, please contact us at hello@sillysquirrel.co.uk as soon as possible with your order number and new delivery address.

We'll do our best to update your order before dispatch, but we cannot guarantee that an address can be changed once your order has entered the dispatch process.

Can I return a preorder after it arrives?

Yes. Being a preorder does not, by itself, make an item non-returnable.

For standard, non-personalised goods purchased online, your statutory cancellation rights normally continue until 14 days after you receive the goods. Silly Squirrel also offers a 30-day voluntary returns period, in addition to your statutory rights.

Please see our Return & Refund Policy for full information about cancellations, returns and refunds.

Questions about your preorder?

If there's anything you're unsure about before ordering, or you already have a preorder with us and need some help, please get in touch.

Silly Squirrel
Email: hello@sillysquirrel.co.uk
58 Herbert Street
Plymouth
PL2 1RX
United Kingdom